Customer Service Automation

The customer service automation feature allows you to automate customer service on your website using bots, predictive chatbots, and blended Artificial Intelligence (AI).

	Get Started	Introduction to Customer Service Automation Licensing Requirements Component Requirements
	Release Notes	Release Notes Web App Genesys Altocloud Release Notes
	Customer Service Automation Documentation	Customer Service Automation Solution Guide
	Administrator	Altocloud Administrator's Guide Genesys Intelligent Automation Deployment Guide Genesys Intelligent Automation Help	Genesys Widgets Deployment Guide PureConnect Integration with Altocloud Technical Reference PureConnect Integration with Genesys Intelligent Automation Technical Reference
	Supervisor Features	About Analytics Data in Altocloud Action Map Analytics Report in Altocloud Visitor Activity Report in Altocloud
	Agent Features	Altocloud Agent's Guide Altocloud View in Interaction Connect
	Developer Resources	Altocloud Developer's Guide Interaction Designer Help Interaction Web Tools Developer's Guide
	Related Documentation	Genesys Altocloud Integration Documentation Genesys Dialog Engine User Guide Genesys Widgets Reference	Microapps in Genesys Intelligent Automation Widgets in Interaction Connect Help
	Additional Resources	Fundamentals in Artificial Intelligence course PureConnect Community