Interaction Web Tools

Interaction Web Tools enables Customer Interaction Center (CIC) agents to interact with visitors to your company's website or use chat functionality to communicate with other CIC agents. These tools enable handlers to send and receive information from web pages and make it possible to register and authenticate website visitors against the Interaction Tracker database. 

	Get Started	Interaction Web Tools Overview Tested Web Servers
	Release Notes	Release Notes Web app
	Interaction Web Tools Documentation	Interaction Web Tools Technical Reference Interaction Web Tools Developer's Guide IWeb Technical Reference
	Administrator	Web Tools Installation Overview Configure Web Services Parameters Web Services Configuration in Interaction Administrator	Configure Skill-based routing
	Developer Resources	Web Proxies for ICWS API Web Applications Interaction Designer Web Interaction Tools
	Related Documentation	CIC Web Applications Installation and Configuration Guide
	Additional Resources	PureConnect Community Support Self-Help for Web Services   KB Articles for Web Tools in My Support