Analytics Configuration

Use these pages to configure the parameters for Analytics.

Server

Config URI

Is the websocket address that PureConnect will use to synchronize configuration and security with the CX Insights server. (Default port shown).

Data URI

Is the websocket address that PureConnect will stream real-time statistics to the CX Insights server.

Web Proxy URI

Is the target URI used by HttpPluginHost to route web requests.

Secret

Is the websocket_auth_secret that was entered into the inventory file when deploying the CX Insights Server.

Retention Settings

In the IVR Data History box, configure the following settings.

Enable Purging

Select this check box to purge data on the specified time and day.

Purge Time

Select the time to run the purge job. The default is 12:00:00 AM (midnight).

Purge records older than (days)

Enter the number of days for records to be older than, to be purged. The number of days can be set from 1 day to 2147483647 days. The default is 365 days (1 year).

Note:  Purges occur at the set time when a record is older than the set amount of days.