Reforecasting Overview

Intraday Reforecasting complements Intraday Monitoring and adds the next level of functionality. While Intraday Monitoring allows supervisors to see how the forecast and actual values for the day differ, Intraday Reforecasting creates a new forecast based on the current trends for the day. The goal of Intraday Reforecasting is to provide more accurate information about how many agents are needed throughout the rest of the day to meet the desired service levels. This information is shown in the Intraday Monitoring area as well as in the schedule for the current week so it will be even easier to make changes to the current schedule and see how those changes will meet the reforecast requirements for the rest of the day.