New Features in 2016 R4

This section lists the main features that are new in CIC 2016 R4.

• Improved Scalability

• PureCloud for CIC Integration (phases 2 and 3)

• AT&T Certification with CIC

• SMS Improvements

• Compliance and Security

• Interaction Recorder Policy Editor Overview Feature

• Interaction Recorder Configuration Options for AWS

• Crystal Reports Metadata Migrator Process Improvements

• New Parameter for Interaction Dialer Reports

• Interaction Optimizer Enhancements

• Managed Phones

• Improved language models for Interaction Analyzer and Interaction Media Server