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Download and install the Salesforce Object Routing Server

Setup Process

SORS is released as a compressed zip file that contains an application bin directory (bin), a dashboard directory containing a webpage file (.html), and a PowerShell script file (.ps)

The PowerShell script installs the required modules such as node.js, node.js package manager (npm), and PM2.

Download the SORS zip file

  1. Go to the Utilities and Downloads page, https://my.inin.com/products/cic/Pages/Utilities-Downloads.aspx.

  2. Click the Salesforce Object Routing Server link.

  3. SF Object Routing Server.zip automatically downloads.

  1. Extract the SORS zip file. Keep all the content in a directory named as tenant/organization name. Folder structure should be like this example where "Genesys" is the tenant/organization name.

Run service with PowerShell script

The PM2 node package runs the service through a PowerShell script.

  1. Open the PowerShell terminal with administrator privilege. Go to the extracted directory/folder. Run the following command.

    2. & cic-crm-middleware.ps1

    This command checks all the prerequisites (nodejs, npm, pm2, and others) and installs them automatically, if necessary.

  2. PM2 starts the node server in the background process. If you want to see the status of the node server, run the following command: 

    3. pm2 list

    This command displays all the running processes in the background along with the status.