Configure the Zendesk Open Contact screen pop action

The text that you enter in the Input Configuration window is case-sensitive. Enter all text exactly as indicated.

To configure the Zendesk Open Contact screen pop action:

1. Open Interaction Administrator.

2. Click Actions under System Configuration in the left navigation pane.

3. Double-click Zendesk Open Contact in the center pane.

   1. For Screen Pop Type, enter the name of the action: Zendesk Open Contact.

   2. Click Add. A Screen Pop Input Configuration window appears.

      1. For Name, enter Id.

      2. For Friendly Name, enter Id.

      3. For Override (Attendant), select Allow override.

      4. For Default Value, enter 0.

      5. Click OK.

   3. Click Add. A Screen Pop Input Configuration window appears.

      1. For Name, enter Type.

      2. For Friendly Name, enter Type.

      3. For Override (Attendant), select Do not allow override.

      4. For Default Value, enter User.

      5. Click OK.

   4. Click Apply.

   5. Click OK.