Configure the Zendesk Open Ticket screen pop action

Note: The text that you enter in the Input Configuration window is case-sensitive. Enter all text exactly as indicated.

To configure the Zendesk Open Ticket screen pop action:

1. Open Interaction Administrator.

2. Click Action under System Configuration in the left navigation pane.

3. Double-click Zendesk Open Ticket in the center pane.

   1. For Screen Pop Type, enter the name of the action: Zendesk Open Ticket.

   2. Click Add. A Screen Pop Input Configuration window appears.

      1. For Name, enter Id.

      2. For Friendly Name, enter Id.

      3. For Override (Attendant), select Allow override.

      4. For Default Value, enter 0.

      5. Click OK.

   3. Click Add. A Screen Pop Input Configuration window appears.

      1. For Name, enter Type.

      2. For Friendly Name, enter Type.

      3. For Override (Attendant), select Do not allow override.

      4. For Default Value, enter Ticket.

      5. Click OK.

   4. Click Apply.

   5. Click OK.