Utilities and Downloads

Crystal Reports Import Utility

Audacity

Wizard for importing new Crystal Reports into the system, rather than adding them through Interaction Administrator using XML editing to populate the necessary metadata. For more information, see the Crystal Reports Import Utility Technical Reference. Supports CIC 2015 R2 or later.

Multi-track audio editor and recorder.

CSR Generation Tool

CSV Managed IP Phone Lists

Utility to generate Certificate Signing Request(CSR) for creating SSL certificates. For more information, see the CSR Tool User's Guide.

CSV lists (based on Template or Type, Manufacturer, and Model) for creating managed IP phones and associated SIP Stations in Interaction Administrator Managed IP Phone AssistantFor more information, see the CIC Managed IP Phones Administrator's Guide. Supports CIC 2015 R2 or later.

Fiddler

Datab​ase Schema Change Library

Web debugging tool for any browser, system, or platform.

Database schema reports that describe the changes between your current CIC release/patch and a target CIC release/patch to assist you with upgrading your database customizations.

GetHostID Utility

Log Lion

Utility that gets the IC server Host ID before installation. For more information, see "Get Host ID" in the PureConnect Installation and Configuration Guide.

Productivity tool for viewing and analyzing log files.

INI Viewer and Editor

Interaction Migrator

Utility to view and edit Windows INI files.

Utility included in the latest supported migration package that exports and imports IC configuration data and custom handlers. For more information, see the Interaction Migrator Technical Reference

Logskim Analysis Tool for ininlog Files

Media Server Diagnostic Capture Converter

Utility that reads ininlog files continuously, filters them (optional), and sends data to Elasticsearch, Sumologic, or Splunk servers directly. For installation and usage notes, see the Readme file included in the “.zip file. For full command line usage, run logskim -h.

Converts Interaction Media Server diagnostic captures into a pcap file. For more information, see the ReadMe file included in the “.zip file.

Microsoft SQL Server 2012 Native Client Utility

Orca

Utility that Interaction Dialer requires to be installed on every Customer Campaign Server (CCS). It can coexist with earlier versions of the SQL Server native client. For more information, see the 2019 R3 Release Notes and the Interaction Dialer Installation and Configuration Guide. For PureConnect 2019 R3 and later.

Windows Installer package and merge module editor.

Password Checking Utility

PDPR Tool​​​ (Version 2.2.4)

Document that describes the password checking utility that identifies users on an IC server who didn’t change their default password. The “PWCheckU.exe file is available in the \I3\IC\Server root directory on the IC server.

Tool that anonymizes records of private information to comply with GDPR regulations. It replaces the previous GDPR Resource “.zip file that contained script files. For more information about using the PDPR tool, see the PureConnect Data Privacy Request Tool Administrator’s Guide.

Perfmon Deployment Utility

Phone Simulator

Utility for configuring Perfmon to fit pccextendedsupport’ support standards for troubleshooting workstation and server performance issues.This link requires you to log in to the MySupport portal to access the KB article which contains the utility.

Tool for pointing to an IC server and emulating a Polycom, Interaction SIP Station, or AudioCodes 420HD phone’s requests for configuration files. The tool downloads the files for viewing. The tool also runs all inheritance calculations and displays the results for all attributes in a searchable and filterable panel.

Process Explorer

Process Monitor

Program for determining which handlers and DLLs processes have opened or loaded.

Advanced monitoring tool for Windows that shows real-time file system, Registry, and process/thread activity.

Salesforce Object Routing Server

Registry Workshop

The Salesforce Object Routing server and related files are included in the linked .zip file (version 1.2.3).To download the previous version in case you don’t want to proceed with the newer version, see(version 1.2.2). Follow the instructions for installation and configuration in thePureConnect for Salesforce documentation. To download the latest handler, see the Handler.

Advanced registry editor.

Sample Handler for Secure IVR

Snap Shot

Handler that demonstrates a Secure IVR scenario for secure credit card data input by customer, secure data collection, secure data passage for validation, and secure response to agent or customer. For more information, see the Secure Input Technical Reference.

CIC diagnostic utility for advanced IVR and call flow troubleshooting and automated log analysis.

TCPView

VoiceXML Example Pack

Program that shows detailed listings of TCP and UDP endpoints, including local and remote addresses and TCP connections states.

Examples of passing data between VoiceXML and handlers.

WinDbg

Windows Installer Log Analyzer

Windows debugger for analyzing problems after Windows system failures.

Tool for troubleshooting installation log files.

Windows Performance Monitor

Wireshark

Tool for determining how programs affect a computer's performance, using real time and historical data.

Packet analyzer for network troubleshooting.