Calls

Customer Interaction Center provides many ways to handle and manage calls.

Release Notes	Release Notes Web app
Administrator	Configure Call Options Calls Configuration in Interaction Connect Calls Configuration in Interaction Desktop
Supervisor Features	Interaction Statistics Call-Supervisor Reports
Agent Features	Working with Calls in Interaction Connect Working with Calls in Interaction Desktop
Developer Resources	Overview of Telephony Tools
Related Documentation	ACD Processing Technical Reference CIC Regionalization and Dial Plan Technical Reference Call Recovery Technical Reference	Interaction Dialer and Scripter
Additional Resources	Calls In Interaction Connect Videos Calls in Interaction Desktop Videos	Call Related KB Articles

PCC Extended Support