Set up the Zendesk Screen Pop Connector

To setup the connector, perform these high-level tasks in PureCloud and CIC.

Tasks to complete in PureCloud

Complete the tasks below to configure PureCloud settings for the connector. Each link opens a procedure on the PureCloud Resource Center. When you finish a task, use your browser's back button to return to this topic. Then proceed to the next task.

1. Install the PureCloud Bridge Server.

2. Add a Zendesk Screen Pop Connector.

3. Configure the Zendesk Screen Pop Connector.

Tasks to complete in CIC

1. Start the Zendesk Screen Pop Connector.

2. Configure screen pop actions.

3. Configure Interaction Attendant for the Zendesk Screen Pop Connector.

4. Configure user e-mail addresses for the Zendesk Screen Pop Connector.