Configure screen pop actions for the Zendesk Screen Pop Connector

After starting the Zendesk Screen Pop Connector on the Connector Details page,  four actions are remotely installed on your CIC server. (This CIC server is the one that you added to the Connector Details page for the Zendesk Screen Pop Connector.) Only one set of screen pop actions are installed on your CIC server. For each new connector instance or each restart, the service confirms that the actions exist on the CIC server. No duplicates of the actions are installed.

The next step is to configure screen pop actions for the Zendesk Screen Pop Connector. Complete tasks in order, using the links below to open topics in this documentation. After completing a task, proceed to the next.

Tasks to complete in CIC are:

1. Configure the Zendesk Open Contact screen pop.

2. Configure the Zendesk Open Contact By ANI screen pop action.

3. Configure the Zendesk Open Ticket screen pop action.

4. Configure the Zendesk Open Ticket By ANI screen pop action.