PureConnect Documentation Library
Documentation Updates
Note: Starting in PureConnect 2019 R3, this page no longer lists the documents that were updated in each release. The Release Notes Web App indicates changes in each release, and each document and help system includes a change log that indicates when changes were made.
The following documentation updates are included in PureConnect 2019 R2
The following documentation updates are included in PureConnect 2019 R1
The following documentation updates are included in PureConnect 2018 R5:
The following documentation updates are included in PureConnect 2018 R4:
The following documentation was updated between PureConnect 2018 R3 and PureConnect 2018 R4
The following documentation updates are included in PureConnect 2018 R3:
The following documentation updates are included in PureConnect 2018 R2:
The following documentation was updated between PureConnect 2018 R1 and PureConnect 2018 R2:
The following documentation updates are included in PureConnect 2018 R1:
The following documentation updates are included in PureConnect 2018 R1:
The following documentation updates are included in PureConnect 2017 R4:
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Data Extractor Help - New!
The following documentation was updated between PureConnect 2017 R3 and PureConnect 2017 R4:
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IC Integration to Siebel Installation and Configuration Guide - updated 06/22/2017
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CIC for Salesforce Integration Administrator's Guide - updated 07/17/2017
The following documentation updates are included in PureConnect 2017 R3:
The following documentation was updated between CIC 2017 R2 and CIC 2017 R3:
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Virtualization Technical Reference - updated 03/24/2017
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CIC for Salesforce Integration Administrator's Guide - updated 02/28/2017
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Interaction Message Store Technical Reference - updated 02/28/2017
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SMS Technical Reference - updated 02/28/2017
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CIC Web Applications Installation and Configuration Guide - updated 02/17/2017
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PureCloud for CIC Administrator's Guide - updated 03/27/2017
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Session Manager Development Application Note - updated 02/13/2017
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Interaction Attributes Technical Reference - updated 02/10/2017
The following documentation updates are included in CIC 2017 R2:
The following documentation updates are included in CIC 2017 R1:
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E911 Technical Reference - New!
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Recorder Remote Content Service Installation and Configuration Guide
The following documentation was updated between CIC 2016 R4 and CIC 2017 R1:
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CIC for Salesforce Integration Administrator's Guide - Updated 10/20/2016
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Managed IP Phones Administrator's Guide - 09/26/2016
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Media Server Appliance Installation and Configuration Guide - Updated 09/02/2016
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Factory Image Restoration Procedures - Updated 09/02/2016
The following documentation updates are included in CIC 2016 R4:
The following documentation was updated between CIC 2016 R3 and CIC 2016 R4:
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PureCloud for CIC Administrator's Guide - Updated 05/27/2016
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CIC Installation and Configuration Guide - Updated 05/25/2016
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Data Dictionary - Updated 05/12/2016
The following documentation updates are included in CIC 2016 R3:
The following documentation was updated between CIC 2016 R2 and CIC 2016 R3:
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CIC Installation and Configuration Guide - Updated 03/23/2016
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Group_Policy_Deployment Technical Reference - Updated 03/23/2016
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Security Features Technical Reference - Updated 02/24/2016
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Security Precautions Technical Reference - Updated 02/19/2016
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WFM Technical Reference - Updated 02/18/16
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Managed IP Phones Administrator's Guide - Updated 02/15/16
The following documentation updates are included in CIC 2016 R2:
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Oracle Service Cloud Integration Installation and Configuration Guide
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Scheduled Reports User Guide and Installation and Configuration Guide
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Siebel Integration User's Guide and Installation and Configuration Guide
The following documentation was updated between CIC 2016 R1 and CIC 2016 R2:
PortMap Technical Reference - Updated 11/10/2015
The following documentation updates are included in CIC 2016 R1:
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Oracle Service Cloud Integration Installation and Configuration Guide
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Outlook Interaction Desktop Add-In Installation and Configuration Guide
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Recorder Remote Content Service Installation and Configuration Guide
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Scheduled Reports User Guide and Installation and Configuration Guide
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Siebel Integration User's Guide and Installation and Configuration Guide
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VoiceXML Technical Reference and Installation and Configuration
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VoiceXML Integration Nuance 5.2 Developer's Application Note and Nuance 6.1 Developer's Application Note
The following documentation was updated between CIC 2015 R4 and CIC 2016 R1:
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Salesforce Integration Administrator's Guide - Updated 08/12/2015
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Secure Input Technical Reference - Updated 08/12/2015
The following documentation updates are included in CIC 2015 R4:
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Scheduled Reports User Guide and Installation and Configuration Guide
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Siebel Integration User's Guide and Installation and Configuration Guide
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VoiceXML Technical Reference and Installation and Configuration
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VoiceXML Integration Nuance 5.2 Developer's Application Note and Nuance 6.1 Developer's Application Note
The following documentation was updated between CIC 2015 R3 and CIC 2015 R4:
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LiveLook Integration - Updated 07/10/2015
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PortMap - Updated 07/06/2015
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New CIC Install Checklists - Updated 07/01/2015
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Managed IP Phones - - Updated 07/01/2015
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CIC Installation and Configuration Guide - Updated 06/30/2015
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SAP Integration - Updated 06/16/2015
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Salesforce Integration - Updated 06/16/2015
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CIC Release Notes - Updated 05/11/2015
The following documentation updates are included in CIC 2015 R3:
The following documentation was updated between CIC 2015 R2 and CIC 2015 R3:
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ISR - Updated 03/06/2015
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Oracle Service Cloud Integration - Updated 03/05/2015
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Virtualization - Updated 03/02/2015
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Media Server - Updated 03/02/2015
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Lync Integration - Updated 02/25/2015
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CIC Release Notes - Updated 02/23/2015
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Migration Checklists - Updated 02/13/2015
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Migration Guide- Updated 02/13/2015
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VoiceXML - Updated 02/11/2015
The following documentation updates are included in CIC 2015 R2:
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Active Reports - New
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Exchange MAPI - New
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Scheduled Reports User Guide and Installation and Configuration
The following documentation was updated between CIC 2015 R1 and CIC 2015 R2:
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Salesforce Integration - Updated 12/19/2014
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Salesforce Web Integration - Updated 12/12/2014
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CIC Release Notes - Updated 12/01/2014